Wednesday, April 13, 2016

Law Enforcement Job Family written test consist of and what should I study?


  1.  Vocabulary 
  2. Reading Comprehension 
  3. Writing Clarity 
  4. Spelling 
  5. Grammar 
  6.  Deductive and Inductive Reasoning
  7. Data Interpretation

There is no time for Fuck ups in this testing.

If I take the exam and fail, may I reapply?

For LEJF bulletins opened after August 5, 2014, candidates may reapply twelve (12) months after the date of the failed test. For more information, please see the Reapply Procedure section of the respective job bulletin. Candidates may reapply for the Law Enforcement Technician (LET), six (6) months after the date of the failed test. For more information, please refer to the Eligibility Information section of the respective job bulletin(s). Important notice: candidates may retake a test only if the respective job bulletin is open.


Is there a program for applicants who reside outside of California?

Yes, there is an Out-of-State program available for DST applicants only.
Once you have completed the application and JSQ,
please contact the Sworn Examinations Unit either by e-mail at, swornexamsentrylevel@lasd.org
or by phone, at (323) 981-5800, to request to be placed on the Out-of-State program.

 Once a test date is available, you will be notified via e-mail.

The Los Angeles County Sheriff’s Department’s Out-of-State program enables you to complete the first six components of the DST hiring process in four days.
These components are: (1) written test, (2) Validated Physical Ability Test (VPAT), (3) P.O.S.T. mandated structured interview, (4) background interview, (5) fingerprinting, and (6) polygraph. Your ability to complete all six components is contingent upon you passing the written test, VPAT, structured interview, and background interview. If you successfully pass the written test, you will proceed to the VPAT. Once you successfully complete the VPAT, you will be assigned to a background investigator who will conduct an interview and review your completed Personal and Work History package, and all other required documents. Fingerprinting and polygraph examination will follow after successful completion of the background interview. LASD does not reimburse candidates for expenses incurred while participating in the Out-of State program. Should you choose to participate in this program, you will be responsible for all related expenses

Very important information here...

 Vocabulary

1.)customer service - is meeting the needs of customers dependably and accurately, in a manner that is timely, responsive, courteous, proactive, and sensitive to the customers’ needs; projects competence; and builds relationships of trust and mutual respect.

Ex:

External Customers:Clients  Patients  Applicants
Internal Customers:Supervisors  Co-workers  Support Staff

2.) Communicating Effectively- asking appropriate questions, actively listening, and responding appropriately will help them feel valued and likely enhance their level of satisfaction with the service you provide.

Open-ended questions-
How may I help you?  What information do you need?  Can you describe what happened?  What happened next?

Close-ended questions -   Is this your correct address?  What day is the form due?  Did you receive the paperwork?  Do you have access to the Internet?




  1. Consistent. Treat similar issues in a similar manner and do not favor one customer over another.

  2. Example: “I can understand why you would like to receive the information right away, but unfortunately it is against policy to discuss this information over the telephone. Your results can only be provided in writing.”
  3. Honest and Accurate. Provide all appropriate facts, inform your customer about possible problems, make promises you know you can honor, and be accountable for your actions.
  4. Example: “I apologize for the inconvenience. This policy is designed to protect your privacy. I have researched your case and found that your notification letter was delayed because of a computer-related problem.”
  5. Personalized. Listen to what matters most to your customer and find the solution that best resolves his/her concern(s) while following organizational policies and procedures.Example: “The computer problem has been fixed and I will make sure the letter is sent out today. If you prefer, I can also email a copy of the notification letter to your email address on file.”
  6. Responsive. Take action and be diligent in providing the assistance or information in a timely manner. Example: “As you requested, I will email the notification letter to your office. May I call you in 15 minutes to make sure you received it?”

Goal – Why are you sending the email?
 Relevance – Did you include enough information without over-explaining?
 Emotional Tone – Is the message friendly and respectful?
 Action – Will your customer know what to do after reading your message?
 Timeframe – Will your customer know when to respond?
I got the following information from this website: 
http://dhrdcap.co.la.ca.us/olt/support_info/docs/CustomerServiceGuide20091208.pdf







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